FAQ

We are a world leading seller group of in-game currency for massively multiplayer online games (MMOPG). We are devoted to serving the need of the MMOPG community and enhancing the Runescape online gaming experience. We are here to ensure the RS online gamers to better enjoy more challenging adventures in the Runescape games.

2.Why does the price of currency changes all the time?

Just like any business, virtual business is also to meet the demand and supply in the market. We have to make price adjustments in order to stay competitive .And most importantly, we always aim to make our pricing affordable and attractive to all our Runescape valued customers like you.

3.Live Help

RSorder.com is committed to provide Runescape customers with maximum satisfaction by providing a 24/7 on-line help chat system to ensure all your queries being answered in the shortest time..

4.What should I do if the LiveHelp is not available?

Much as we set the highest priority for all our RS valued customers, instances where internet connections are temporally down or our systems might face some technical faults and disturbances are inevitable. In event of such situations, please do contact us ,Email wiil be reverted back to you shortly.

5.What kind of payment methods do you guys accept ?

Under such instances, there is no call for Panic. Simply log on to our website and contact any of our RS customer representatives.In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your Paypal address. We will then rectify the errors and execute delivery according to the new information provided by you.

6.Live Help is on line , but no one seems to be answering.

Under such situation, we urge you to hold your cool and to be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live help system. After all, you are served by a human being behind a computer. However, you can contact us via email and we will revert back to you shortly.

7.How long do I have to wait for your delivery?

Delivery usually occurs within the first hour after payment has been received. We are trying our best to send the gold to you as soon as possible. However for some of the newers or more popular servers, it may take from 1-48 hours, If delivery has not been sent within 48 hours, we will fully refund you if you desire.

8.Can I ask for refund if you didn't make the delivery in a timely manner?

Yes, you can.If we can not deliver it within 48 hours, we will refund your payment immediately. If you have any questiones, you can contact us through live support on our website OR email us OR message us through MSN,Yahoo Message

9.What are the possible reasons for delay?

There are various possibilities such as Technical errors like internet down time and incorrect or insufficient information provided. Therefore, it is very important that you furnish us with a valid telephone number and an email address for us to contact you. At the same time we will not give the information to the third party.

10.You have stopped talking to me in the game during a delivery, what went wrong ?

We may be disconnected due to the technical reasons half way through the transaction. No worries at all, we will contact you as soon as we get online again. There is also an indicator on our website reflecting our on-line status and you will know if we are online or being disconnected.

11.It's Urgent and I need my stuff now

So long as we are online, we will deliver it to you by the soonest means, but if it is a life threatening situation and you cannot wait, please feel free to contact our RS customer representative even before you make your payment so that we can ensure that we have sufficient stocks to tide you through.

12.How long does it take for my payment made via Paypal to be processed?

If you are using E-Check, the process will take up to 4 business days due to clearance process.

If you are using Credit Card/ Paypal account balance, the process is almost immediate and delivery will be done as soon as Paypal alerts us with regards to your payment. We will then do the delivery soon as we have verified all your details.

13.Is this business safe or legal?

RSorder.com has been in the virtual trade industry for years. Over the years, we have achieved a proven sales track record and established a loyal RS customer base. We are well known for our quick response, game variety and most importantly, our pricing has been very competitive compared to our worthy competitors. Our business mainly involves trading which implies, we buy it from Runescape gamers who are willing to sell their excess virtual currency or Runescape item and we sell it to interested buyers at a marginal profit. Under the circumstances of an individual seller who is willing to sell it to us at a quoted price. We will then resell it to an individual buyer who is interested in the RS items or the virtual currency by no means undermining any party's interest.

14.I'm worried about the privacy of my details?

Client confidentiality is our top priority. Our company has imposed very strict rules with regards to disclosing or selling of any client information whatsoever. Offenders will be charged and prosecuted in court for breaching of trust.

15.How do I check on the status of my order?

16.Why does my order require e-mail verification ?

By the way ,after having sent the information to us , then we will e-mail to you for confirming all the information of your order and the information you sent (don't worry ,we can keep your information safe , we won't tell others ) .
There may have been an error on your RS order, a mis-spelt character name or complications with payment.
If you have been unavailable to receive your order, we may e-amil to you to ask you to collect your order in Runescape game, if remote delivery is not available.
For larger RS orders, we must confirm your identity and legitimate possesion of the card or RS account you are using to pay. This serves is to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If you are worried about an order or have not managed to resolve an issue via e-mail,we may e-mail to you to assure you and help resolve any problems you are having.

17.How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

18.If I buy an item, how do I receive it?

19.What is a pending e-check, and why do I need to wait for it to clear?

A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the Runescape money is transferred to RSorder' account and then delivery can take place immediately there after.

20.How do I avoid sending an e-check?

An e-check results when a payment is sent from an unverified RS account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your RS account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

21.I've sent an e-check, but I did not mean to. How do I cancel it?

If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

22.Are there other ways to send payment other than Paypal?

Yes! In addition to PayPal you may also pay with your Visa or MasterCard, or you can send us your payment via Western Union. Either payment solution will result in a speedy delivery

23.Can I send you a bank Transfer as a payment option, and how much does it cost?

Bank transfers are not officially a payment option available on the website; however we do offer them for payments exceeding one thousand dollars. If you would like to send us a special bank transfer for the purchase of a large amount of stock, please inquire on our live help chat to work out the details.

24.Are there any handling fee/administrative fee for using a Paypal payment?

There are no fees incurred while sending money through Paypal. However, the fees for receiving Paypal payments can vary depending on the type of account you possess. If you have a 'personal' account, the charge to receive money is 30 cents per transaction. If you have upgraded to a premier account, the fee is 2.9% plus 30 cents of the transaction, provided your account originates from the United States. Outside the United States, the fee for receiving money from a premier account is 3.9% plus 30 cents. If you receive over 1000 dollars over a 3 month period, you are eligible to attain paypal merchant status, which reduces the percentage fee by 0.7%, i.e. 2.2% for premier (U.S) and 3.2% for premier (international). Once you upgrade your account to premier status, you cannot downgrade the account back to personal.

25.What is PayPal and how does it work?

Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course our website. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

26.How do I open an account in Paypal?

To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.

27.How do I verify my Paypal account?

The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

28.How do I send a payment with Western Union?

Step 1:
Go to our live help and ask for all the information that you need to send a western union payment .

Step 2:
Go to your nearest participating Western Union Agent Location. (Check the Western Union website for the location nearest you)

Step 3:
Request and fill out the Blue Form.
Once you have obtained the Blue Form from the Western Union Agent, you must fill out the appropriate information that our operator gave to you .
Please ensure you include your full name, address, and phone number on the Western Union form when you visit your Western Union Agent.

Step 4:
Come to Live Help with your Money Transfer Control Number (MTCN). Once you have made the payment, the Western Union Agent will issue you a unique transaction identification number known as Money Transfer Control Number (MTCN). This is your confirmation of payment which you will need to quote when coming to Live Help.

1.What does RSorder.com do?